Someone to ask, at every level of the account
Feeds break in specific, unglamorous ways: a disapproved product, a category Google will not accept, a Merchant Center warning nobody can read. Support is who you send that to.
What it does
- Free accounts are not on their own.
- Community support comes with every account, whatever you pay.
- Expert email support with CSS.
- The CSS Module adds email support from people who work with Merchant Center and Shopping every day.
- Dedicated support for agencies.
- Whitelabel accounts get dedicated support, because your clients are asking you the questions.
How it works
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Start in the guide
The Resources guide and the articles cover feeds, images, video and the CSS programme in detail.
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Ask
Send the specific product, warning or campaign. That is what gets a specific answer.
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Fix it in the feed
Most answers end as a rule or an enrichment setting, so the same problem does not come back next month.
Questions
- What is included on the free plan?
- Community support. Feeds, rules, distribution and workspace management are free too, so a free account is a working account rather than a trial.
- How do I reach support?
- Through the contact form, or from inside your account. CSS and whitelabel customers have email support attached to their plan.
Related features
- Client workspaces
- A separate workspace per store or client keeps feeds, visuals and campaigns apart.
Start free and see how far it gets you
Create a free account. Feeds, rules and distribution are free, and no credit card is required to start.
Ready to turn your store feed into sales?
Get started in less than 5 minutes. No credit card required.